Frequently Asked Questions
Everything you need to know about our premium apparel and accessories.
What is the standard shipping timeframe?
We offer expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and local customs processing.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own to ensure a perfect fit.
What is your return and exchange policy?
We accept returns and exchanges on all unworn, unwashed items with original tags attached within 30 days of delivery. Please note that limited edition releases may have specific return restrictions.
Are your materials sustainably sourced?
Quality is our priority. We partner with ethical manufacturers to source premium cotton, sustainable blends, and high-grade textiles that ensure durability and comfort while minimizing environmental impact.
How should I care for my theory11 apparel?
To maintain the integrity of the fabric and prints, we recommend machine washing cold with like colors and tumble drying on low or hanging to dry. Avoid using bleach or ironing directly on graphic elements.
Do you offer international customs and duties coverage?
For international orders, shipping costs do not include potential customs fees or import duties. These charges are determined by your local government and are the responsibility of the recipient.